Explain the problem-solving techniques you used to overcome any actual or potential problems and challenges.

Purpose: The purpose of the Experiential Leadership Plan Course Project is to further the application of leadership/managerial aspects of the nursing profession through interactive discussion and participation with topic area experts. The purpose of Milestone 3, Leadership Development Plan, is to finalize your progress for attaining your individual goals and report your mastery of these goals to date.
Directions:
1. Use the form below to complete your Leadership Development Plan.
2. Reflect on your mastery of each goal. Summarize what you have accomplished to date; what did you learn?
3. Identify any challenges that you faced in attempting to achieve your goals and document this in the form. Describe the challenges in detail, including who or what made this challenging. Was there anything you were not able to discover?
4. Explain the problem-solving techniques you used to overcome any actual or potential problems and challenges.
5. Describe what change you will make in your behavior as a leader in the next month, based on your experiences so far. How has the learning changed your behavior or attitude? If you were the leader/manager, what could you have done better?
SMART Goal 1: Leadership Development
Leadership development SMART goal. 1 To improve my communication skills and relationships with other nurse managers by scheduling monthly meetings.
Summarize your accomplishment of this goal to date; what did you learn?
Identify any challenges that you faced in attempting to achieve your goals and document this in the form. Describe the challenges in detail, including who or what made this challenging. Was there anything you were not able to discover?
Explain the problem-solving techniques you used to overcome any actual or potential problems and challenges. Were there barriers in meeting your learning outcomes?
Describe what change you will make in your behavior as a leader in the next month based on your experiences so far. How has the learning changed your behavior or attitude? If you were the leader/manager, what could you have done better?

SMART Goal 2: Organizational Planning
Organizational planning SMART goal To reduce medical errors over the course of the next year by 10 percent

Summarize your accomplishment of this goal to date; what did you learn?
Identify any challenges that you faced in attempting to achieve your goals and document this in the form. Describe the challenges in detail, including who or what made this challenging. Was there anything you were not able to discover?
Explain the problem-solving techniques you used to overcome any actual or potential problems and challenges. Were there barriers in meeting your learning outcomes?
Describe what change you will make in your behavior as a leader in the next month based on your experiences so far. How has the learning changed your behavior or attitude? If you were the leader/manager, what could you have done better?

Leadership development
SMART Goal 1: To improve my communication skills and relationships with other nurse managers by scheduling monthly meetings
S- Specific
o Who- I
o What- Create new channels of interdepartmental communication to improve my personal communication skills.
o Where- A hospital ( Mercy Hospital)
M-Measurable
o How: By scheduling regular monthly meetings between nurse manager representatives of the major hospital departments to target areas of critical concern.
A-Attainable
o Resources/Expert: Staging a preliminary meeting between department heads and talking to human resources to arrange for a conference room and a periodic but ‘floating’ monthly meeting time slot
R-Realistic
o Realistically obtainable: A monthly meeting is not too onerous upon the schedules of all staff members, and if there is a time conflict, another representative of the department can fill in or the date can be ‘floating’ so long as it is monthly
T-Time bound
o Specific dates: Within a month
Plan of action: Contact all representatives of all hospital departments to arrange for a meeting to discuss improved coordination of care; communicate and coordinate using voice mail and email; arrange for a conference room and lunch through human resources; create a short presentation to discuss the need for regular monthly meetings.
Organizational Goals
SMART goal 2: To reduce medical errors over the course of the next year by 10 percent
S- Specific
o Who- Doctors, nurses, and other hospital personnel who deal with patients
o What- Reduce avoidable medical errors
o Where- Hospital (mercy hospital)
M-Measurable
o How: By keeping track of medical errors through evaluating personnel procedures, either internally or through an independent body called in to audit the hospital’s cases
A-Attainable
o Resources/Expert: Keeping track of medical errors, investigating problems via the internal review board, and revaluating hiring procedures; hospital technology; standard operating procedures’ maximum shift limits and other aspects of working conditions that give rise to errors.
R-Realistic
o Realistically obtainable: Avoidable factors such as misuse of technology, back-to-back shifts, and other factors have been linked to increased error risks, and these conditions are avoidable
T-Time bound
o Specific dates: One year
Plan of action: Immediately begin to monitor errors as compiled by the hospital’s internal review board; review errors for changes in standard operating procedures and other policies (such as hiring more nurses to reduce the need to work double shifts; fail safe technology and creating standard operating procedures to double check results); continue to review for improvements and use quality monitoring to consistently target areas of concern.

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